The Importance of Digital CX
now available on demand
Does your website analytics give you a complete picture of what your customers are thinking when they visit your website?
Analytics tools are a great way to aggregate quantitative data about everything you’re observing your customers do on your website. But wouldn’t you like to hear what they have to tell
Medallia works with many analytics tools, and we recently announced our accreditation as a Google Analytics Technology Partner.
Join Medallia and
In the session, we will cover:
- Diagnosing metrics such as bounce rate and poor conversion rates
- Why customers interact with your website the way
- Determining NPS for your website, mobile and in-app experiences
- Delivering analytics and VoC insights beyond your web and marketing team to make strategic business changes enhancing your customer experience
Learn more about Medallia for Digital.
Holger Tempel is
Digital Solutions Principal
Rachel is a Solutions Principal at Medallia, specializing in Digital Transformation Strategic Consulting, Customer Experience Management Strategic Consulting and Customer Retention and Sales Improvement. For the last 10 years has worked on large scale omnichannel CX programs across major banks, telco’s and financial services, helping companies evolve their CX strategies across the organization in order to achieve success.