Toolkit

The Human + Digital Customer Experience Blueprint

Investing in the right strategies that maximize customer value

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What is the right balance that will allow your business to maximize your investment strategy while simultaneously maximize customer value? The following resources will help guide you:

  • Human + Digital CX Blueprint Webinar Recording: Digital and human experiences come together to form a successful CX blueprint every company should adopt.

  • Blueprint: Human + Digital Customer Experience: Five points to consider when evaluating improvements to your current CX strategy

  • International Hotel Group Case Study: Since launching Medallia’s social tool in 2017, 88% of IHG’s global estate responds to social review alerts on a regular basis. Take a look at this case study to read about their success.

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