Creating B2B Customer Loyalty in Turbulent Times

Thursday, October 22, 2020
10am PDT / 1pm EDT


A customer loyalty revolution is happening in B2B. Thriving organizations now have improving Customer Experience as a top strategic objective - and their doubling down on these initiatives to make it through the pandemic.

Join us for a highly interactive and engaging fireside chat and Q&A session with Fred Reichheld, creator of the Net Promoter System, to understand how B2Bs can drive loyalty right now.

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In this webinar, we’ll share how B2B companies can thrive in challenging times by putting customers and employees at the center of their engagement strategy.

Tune in to learn how:

  • Engaged senior leadership and empowered employees drive high performance
  • Effective follow-up with key customers can help your organization persevere in challenging times
  • Best practices from B2Cs and other industries translate to B2B success

Plus, additional topics will be collected from registrants and B2B experts prior to the event to be addressed live along with those raised during the webinar.

Speakers

Medallia

Fred Reichheld
Bain Fellow and NY Times Best-Selling Author, Creator of the Net Promoter System

Medallia

Brian Andrews
Senior Customer Experience Principal
Medallia