KANTAR | Medallia

The New Next: Restaurants

Our experiences will be forever changed by COVID-19. As we enter the New Next, with its waves of constant unpredictable change, the restaurant industry needs to reestablish its role in people’s daily lives. The traditional dining out experience is yesterday's reality, as are the underlying economics that fuel the industry.

Kantar and Medallia teamed to help the industry navigate the New Next. Our findings, based on virtual conversations with consumers, show the way forward:

  • Rebuild around early adopters
  • Transform hygiene from "we're clean" to "we care"
  • Capture new white spaces within the evolving dining landscape

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A guide to helping restaurants navigate the rapidly changing landscape

Combining Kantar's expertise in deep human understanding with Medallia's market-leading, experience-management technologies, we joined forces to shed some light on the biggest questions facing the industry.

This actionable whitepaper:

  • Translates human understanding into industry imperatives

  • Provides a strategic blueprint for restaurant operators

  • Pinpoints tactical opportunities for innovation and growth

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