Mastering Curbside Pickup with Video Feedback

Thursday, July 2, 2020
10am PDT / 1pm EDT

Seemingly overnight, the demand for contactless commerce skyrocketed, and restaurants and retailers alike have embarked on the challenging task of quickly and swiftly adapting their business approach to support a new normal. Curbside pickup and delivery options are no longer "nice to have" -- they are mandatory in a sense; a lifeline keeping some businesses afloat. What is missing from contactless shopping experiences, though, is the human element to interaction that consumers still value.

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Learn how retail and restaurant businesses can use tools like real-time video and text feedback to understand their customers’ better, and to provide more memorable curbside and delivery experiences that strike a happy balance between digital and human interaction.

Attend this webinar to learn how to:

  • Add a human element to contactless shopping and dining experiences by making it easy for consumers to share feedback via text and video surveys
  • Use AI-powered Text Analytics Insights to easily track the topics impacting consumers’ fulfillment experiences, see how specific retail or restaurant locations are performing, and much more
  • Empower store and fulfillment teams to improve curbside pickup and delivery experiences in real-time via the Medallia Mobile app



Erica James
Global Head of Retail Practice


Robert Phillips
Solutions Consultant, Retail