Medallia, the world’s #1 customer experience platform, enables the world’s most iconic brands to capture billions of customer signals, apply best-in-class AI to make prioritized action recommendations, and empower teams to deliver bespoke experiences at the scale that delivers lasting loyalty and vocal advocates.
Did you know that 52% of consumers have had a negative experience in the past year that they feel could have been improved if they had the opportunity to give real-time feedback, where the company could have taken immediate action?
The most successful Customer Experience programs share these common success factors:
|•||Collection of direct and indirect customer feedback signals from all engagement channels|
||The interpretation of these signals, in real-time and at scale, allowing sentiment, intent and urgent issues to be understood, prioritized, and acted upon|
||Empowerment of customer facing teams to take the actions in live-time that solve customer experience issues and build lasting loyalty|
Click to download your copy of Real Time is the Right Time, and learn why collecting customer signals in live-time across all interaction points, interpreting it at scale, and empowering employees to manage experiences is crucial for increasing customer satisfaction, loyalty, and value.