WEBINAR

Unlock the Signals of Every Call using AI-powered Speech Analytics

Tuesday, September 22, 2020
10am PDT / 1pm EDT


The contact center today is the nerve center of the operation and has needed to provide great agility in identifying and managing shifting challenges. Every conversation between agents and customers contains a gold mine of insights, but uncovering the meaningful nuggets of information within thousands, or even millions, of hours of calls, is a massive challenge.

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In this webinar, you will learn how AI-powered speech analytics helps you improve call quality, operations, and overall customer experience. Find out how you can:

  • Collect fast and accurate analysis of every call to improve call quality and operational efficiency

  • Identify emotion, sentiment, themes, topics, and increase resolution through self-service

  • View the end-to-end customer journey to identify ways to drive different outcomes to increase customer lifetime value

Speakers

Medallia

Jason Jung
Product Marketing
Medallia

Medallia

Rachel Lane
Solutions Principal
Medallia