Frontline workers are often the only human interaction a company has with their customers, which makes them a secret weapon when it comes to:
With Medallia and Salesforce, the outside-in view of the customer can be unified with Salesforce data to ensure that service center representatives understand each customer, drive higher customer loyalty, and improve business outcomes.
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Medallia Closed Loop Service Experience for Salesforce
Maximize your investment in the Salesforce platform by integrating essential customer-facing workflows into your day-to-day operations:
Your service representatives have the 360 degree view of the customer with the customer’s voice at their fingertips to make sure the customer’s perspective is at the center of every interaction. Your leadership makes well-informed decisions based on what the customer truly needs and desires
The Medallia and Salesforce Difference
Turn your contact center into a growth and retention center with Medallia + Salesforce.
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