Webinar On-Demand

Effective Survey Programs Under GDPR

The General Data Protection Regulation (or "GDPR") is a shift in EU privacy law, and came into effect - May 25, 2017. We know that preparing for GDPR can seem daunting, but it doesn't have to be. That is why we have prepared a webinar to help you along the journey.

Watch Matt Bertenthal and Amory Somers Vine to learn about your options for selecting a legal basis for processing personal data in your CX program under the upcoming General Data Protection Regulation (GDPR).

Dimension Data share how they thought through their approach to this legal requirement, which allowed them to unlock the true power of customer feedback through Medallia Experience Cloud.

Greg Wester from Medallia also shares a brief preview of our GDPR product features.

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In this webinar, you will learn:

  • The differences between legitimate interest and consent

  • How a global CX program can choose between the two

  • How a Medallia customer worked with their compliance department to shift from consent to legitimate interest

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Speakers

Medallia

Matt Bertenthal
Senior Privacy Counsel, Medallia

Medallia

Amory Somers Vine
Group Marketing Director: Client Marketing, Dimension Data

Medallia

Greg Wester
Senior Product Manager, Integrations, Medallia

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