Medallia Webinar

Effective Survey Programs Under GDPR

Available On-Demand Now

The General Data Protection Regulation (or “GDPR”) is a shift in EU privacy law, and it is coming into effect soon - May 25th. We know that preparing for GDPR can seem daunting, but it doesn’t have to be. That is why we have prepared a webinar to help you along the journey.

Join Matt Bertenthal and Amory Somers Vine to learn about your options for selecting a legal basis for processing personal data in your CX program under the upcoming General Data Protection Regulation (GDPR).

Dimension Data will share how they thought through their approach to this legal requirement, which allowed them to unlock the true power of customer feedback through Medallia Experience Cloud.

Greg Wester from Medallia will also share a brief preview of our GDPR product features.

In this webinar, you will learn:

  1. The differences between legitimate interest and consent
  2. How a global CX program can choose between the two
  3. How a Medallia customer worked with their compliance department to shift from consent to legitimate interest

Matt Bertenthal
Senior Privacy Counsel
Amory Somers Vine
Group Marketing Director: Client
Dimension Data
Greg Wester
Senior Product Manager, Integrations