2020 Forecast: Insurers fight to get ahead of the growing needs of their employees, customers and partners

Thursday, January 16, 2020
10:00 am PT / 1:00 pm ET

In 2019, the insurance industry continued to accelerate its adoption of customer-centric strategies in order to deliver the differentiated experiences consumers expect today. To this end, a few customer experience trends emerged in 2019 that will drive overall success in 2020.

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What CX Trends Will Drive Success for Insurers in 2020?

Get ahead of the curve and embrace the CX developments that are winning customers’ loyalty all while driving down operational costs for Insurers. Hear how Generali has dominated the European market as an early adopter of these trends and learn what Insurers need to be successful in 2020.

Attend this webinar to learn:

  • The key CX trends that emerged in the Insurance industry in 2019
  • The emerging CX techniques that will drive efficiency in 2020
  • Lessons learned from CX leaders, so you can avoid common pitfalls




Mariella Niederkofler
Group Head of CX
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Wendi Odenhausen
Embedded Expert
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