Retain More Customers
with Better CX

Studies show increasing customer retention rates by 5% can increase profits anywhere from 25% to 95%. Medallia gives you the tools to intervene with the right customers, at the right time, before they have an opportunity to exit to a competitor.

With Medallia, you can:

  • Ensure that customer issues are being efficiently handled and resolved through role-specific workflows, push notifications and automated escalations
  • Enable employees to easily respond with pre-built templates they can personalize with the customer comments and case data provided

  • Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus customer experience improvements

Speak with a customer retention measurement expert

Predict Churn with AI built for CX

Medallia applies artificial intelligence to uncover hidden meanings in vast amounts of customer experience information and determine the right action for each touchpoint and journey to increase customer retention. Our AI and machine learning enable you to find customers with the greatest risk of churn and prioritize them for proactive outreach by:

  • Uncovering patterns and trends
  • Uncovering journeys 
  • Predicting customer behavior
  • Suggesting actions

  • Analyzing unstructured text at scale

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5 Ways Experience Signals are Shaping the Future of CX

Learn more about the different types of signals that can give you a better view of your customer, increase loyalty, and accelerate business impact.

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