Josh Bersin Whitepaper

A New Model for Employee Experience: Continuous Response

Shortening the distance from employee feedback to action


The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations engage, understand, and act on employee feedback in real-time. He is calling it continuous response and it is designed to shorten the distance between feedback and action. This evolution in employee experience is powered by next-generation listening and feedback management platforms that can anticipate employee needs.

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WHAT’S INSIDE

In this must-read analyst whitepaper you’ll learn:

  • The definition of continuous response and how it differs from first generation action management platforms
  • How a continuous response model can enable every HR, IT and experience leader to understand the evolving needs of today’s employees and design experiences that truly matter
  • How top global brands like Johnson and Johnson, Bank of America and Walmart are evolving to a continuous response model to understand, anticipate and respond to employee needs proactively

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