Service Experience Quickstart for ServiceNow Customer Service Management

Get actionable customer feedback after every service interaction

“Better customer service is directly correlated with overall revenue and organizational health1, according to a McKinsey research report. Are you delivering the service experience your customers expect?

The Service Experience Quickstart by Medallia enables organizations leveraging ServiceNow Customer Service Management (CSM) to optimize their customer workflows. By capturing customer feedback via video, audio, or text after every case closure, organizations gain a clearer picture of how their customers are doing in-the-moment and can take immediate action to improve experiences.

Be up and running in days - without the need for IT support.

Schedule time with an expert

Real-time feedback = better experiences with Medallia’s Service Experience Quickstart for ServiceNow Customer Service Management.

Here’s what you get:

  • A pre-configured solution that can be added-on to ServiceNow CSM Platform
  • One-way integration from ServiceNow CSM to Medallia
  • One feeded email-to-web survey survey with two pre-built questions
  • AskNow to add additional questions with one click
  • Advanced audio and video feedback capabilities powered by LivingLens
  • Text Analytics with a choice of one starter topic set, up to 125k responses

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    “Through an integration with Medallia and ServiceNow Customer Service Management, 7-Eleven is now able to optimize case resolution and share customer experience insights, enabling 7-Eleven to move more quickly and take feedback-to-action in a targeted way.”

    - Michelle Brigman, Director of Customer Experience, 7-Eleven, Inc.

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