The findings
Medallia surveyed 375 mid to senior level US-based B2B professionals about whether and how their organizations collect and act on customer feedback. The results highlight a number of common weak spots that companies need to address in order to succeed. Some key areas of opportunity identified are:

        • - Connecting with more customers at more key moments
        • - Establishing policies & procedures for effective action on feedback
        • - Investing in core capabilities needed to collect and act on feedback

Talk to Sales

Let’s chat about your future success.

1 866 562 1834

(North America)

Request a Demo

Learn how Medallia can work for your business.

Get In Touch