Strikedeck WEBINAR

Building Scalable Customer Success Programs in non-SaaS companies

Wednesday, February 26, 2020
11 am PT / 2 pm ET


There is a popular myth that Customer Success Management principally applies to SaaS organizations. Over the past years, Customer Success has evolved to deliver value to all organizations, regardless of their revenue model.

Customer Success in traditional organizations operates on a different framework, but continues to advocate for the customer and nurture long-term customer relationships.

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Webinar Details

Join this webinar, with Megan Macaluso, VP of Strategic Development at ESG and Ashley McIlwain, Lead Customer Success Manager at Essity, as they take you “back to the future” to understand how Essity kick started their CS program, and the lessons they learned along the way.

Speakers

Medallia

Megan Macaluso
VP of Strategic Development
ESG
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Medallia

Ashley McIllwain
Lead Customer Success Manager
Essity
LinkedIn Profile