Vanguard: Investing in Digital to Drive Omni-channel Client Experience

Tuesday, August 18, 2020
9am PDT / 12pm EDT


Join Customer Experience Journey Owner, Clark Hoober, as he shares how Vanguard seeks to create meaningful word-class experiences to exceed their clients’ expectations and generate additional value for the company. Whether it’s through their contact center, website or mobile app, Vanguard is committed to delivering relevant, trustworthy and simple omnichannel experiences to make it easy for clients to do business with them.

Register Now

Key Takeaways:

  • Building and empowering cross-functional teams to develop digital products that deliver exceptional client experiences
  • The importance of giving multidisciplinary and frontline teams the ability to listen to customers by providing direct access to client feedback
  • Insights from customer experience success stories that have resulted in measurable outcomes and benefits

Speaker

Medallia

Clark Hoober
Journey Owner
Vanguard

Medallia

Copyright © 2024. Medallia Inc. All rights reserved.

Terms of Use Privacy Policy Security Data Protection

© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.