Vanguard: Investing in Digital to Drive Omni-channel Client Experience

Tuesday, August 18, 2020
9am PDT / 12pm EDT

Join Customer Experience Journey Owner, Clark Hoober, as he shares how Vanguard seeks to create meaningful word-class experiences to exceed their clients’ expectations and generate additional value for the company. Whether it’s through their contact center, website or mobile app, Vanguard is committed to delivering relevant, trustworthy and simple omnichannel experiences to make it easy for clients to do business with them.

Register Now

Key Takeaways:

  • Building and empowering cross-functional teams to develop digital products that deliver exceptional client experiences
  • The importance of giving multidisciplinary and frontline teams the ability to listen to customers by providing direct access to client feedback
  • Insights from customer experience success stories that have resulted in measurable outcomes and benefits



Clark Hoober
Journey Owner