Forrester recognizes Medallia as a leader in Customer Experience Management

Clients share praise for our "technology and ability to grow and scale with their business"

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"Medallia continues to be effective at enabling its customers by engaging their people — especially those at the frontlines — and contributing to the creation of a more customer-centric culture."

Forrester rated Medallia in these areas critical to our clients:

STRATEGY
We received the top score in the strategy category, and the highest possible score in execution and delivery on roadmap, product vision and strategy, enterprise strategy and global strategy.
  ACTIONABILITY
Forrester highlights our ability to be “effective at enabling its customers by engaging their people”, and we received the top score in the alerting and closed-loop capabilities criterion.
 
SCALABILITY
Reference clients praise us for our “technology and ability to grow and scale with their business” Forrester noted that reference customers had upward of 50,000 dashboard users - the most of any vendor in the evaluation.
  INNOVATION
Forrester cited that buyers should consider Medallia if they’re looking for a programmatic approach and demand strong closed-loop follow-up capabilities from a vendor that is invested in innovation.

The world's leading brands rely on Medallia

Medallia - Customers
Medallia - Customers